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Account Manager

  • Remote
    • Remote, Kyiv, Ukraine
  • Sales

Job description

💼 Level: Junior/Strong Junior

🏢 Team: Sales 

👥 Reports to: Head of Sales (with 2 Middle BDMs in the team)

📍 Location: Remote

⏳ Employment Type: Full-time

Why join Eleken?

As an Account Manager, you’ll build strong client relationships, gather feedback, collect reviews, and identify upsell opportunities. You’ll collaborate closely with our Head of Sales, Mari Churkina, and a team of experienced Business Development Managers.

Who we are

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Job requirements

What You’ll Do:

  • Build and nurture long-term relationships with clients

  • Be the voice of the client inside the team - gather insights, reviews, and feedback

  • Spot opportunities for upselling and value expansion

  • Collaborate with design and marketing to support customer success initiatives

  • Make sure our clients feel supported, heard, and happy

Required Hard Skills:

  • 1 year as an Account Manager or in a similar client-facing role

  • Strong written and spoken English (C1 level)

  • Ability to collect, structure, and analyze client feedback

  • Experience with CRM systems (PipeDrive or Hubspot - a plus)

  • Understanding of SaaS and product design (big plus)

Required Soft Skills:

  • Proactive: you don’t wait for things to happen, you make them happen

  • Positive: a can-do attitude that lifts the whole team

  • Communicative: you express ideas clearly and are a great listener

  • Problem-Solver: you handle challenges calmly with a client-first mindset

  • Curious and Open-Minded: always eager to learn, accept feedback, and grow

  • Independent and Responsible: able to take initiative and work autonomously when needed

  • Team Player: you believe in collaboration and shared success

Tasks:

  • Relationship Building: build and maintain strong relationships with active clients

  • Client Feedback: conduct NPS surveys, exit interviews, and regular check-in calls

  • Review Collection: collect client reviews across platforms like Clutch

  • Subscription Management: handle client requests related to subscription adjustments and oversee designer changes when needed

  • Issue Resolution: address client dissatisfaction cases promptly to maintain satisfaction and reduce churn

  • CRM Maestro: maintain accurate client records, communication notes, and payment tracking in the CRM system

  • Upselling: identify upsell opportunities and proactively suggest service expansions during client conversations

  • Retargeting: reconnect with old clients and lapsed leads by sending updates and personalized retargeting messages

  • Team Collaboration: work closely with design and marketing teams to align strategies and support client success

For you:

💸 Salary: discussed individually and depends on your experience and skills

⏰ Flexible working hours

🏝️ Paid vacations and sick leaves

💯 Fully remote

💼 Co-working space compensation

✍️ Finance Support (we take care of tax payments and accounting for you)

🛍️ Employee referral bonus

🎓 Internal Educational activities (Eleken Talks, Design Feedback, Lectures from the team members)

📚 Reading Club and corporate library

Interview Stages:

➡️ Interview: with Talent Acquisition Specialist

➡️ Test Task (practical, short, and job-related) 

➡️ Interview: with Head of Sales (dive deeper into your experience)

➡️ Reference Check

➡️ Offer

Want to learn more about our company or see our work?

📸 Instagram
▶️ YouTube
🎨 Behance

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