Account Manager

🏢 Team: Sales 

👥 Reports to: Head of Sales (with 2 Middle BDMs in the team)

📍 Location: Remote

⏳ Employment Type: Full-time

Role overview

At Eleken, designers manage their own projects and communicate directly with clients, which means you’re free to focus on what you do best: building long-term relationships, collecting feedback, and helping clients succeed. Over time, you’ll grow into a full-cycle sales role — running discovery calls, recommending solutions, and closing inbound deals.

Who we are

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

What you’ll be doing during the first 6 months:

Customer Success

• Stay in touch with active clients

• Run quarterly NPS calls to collect qualitative feedback

• Collect testimonials and reviews on platforms like Clutch and LinkedIn

• Conduct exit interviews when clients leave

• Control the invoicing process and ensure timely payments

Client Communication

• Spot risks early and coordinate with the internal team

• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

• Reconnect with past clients, keep the relationship warm

• Identify expansion or return opportunities

After 6+ months, you’ll grow into a Closer role:

• Handle discovery and intro calls with new inbound leads

• Understand client pain points and recommend the right service

• Close deals (Leadgen team already brings the leads — no cold outreach)

You’re a great fit if you:

• Have 2+ years in B2B communication roles (Customer Success, Sales, Account Management — ideally in tech or creative services)

• Confident in spoken and written English (B2+)

• Are friendly and assertive, especially when handling payments, feedback, or misaligned expectations

• Are comfortable on client calls — with good radar for tone, intent, and timing

• Can work independently and proactively

• Are interested in growing into sales

For you:

💸 Salary: discussed individually and depends on your experience and skills

⏰ Flexible working hours

🏝️ Paid vacations and sick leaves

💯 Fully remote

💼 Co-working space compensation

✍️ Finance Support (we take care of tax payments and accounting for you)

🛍️ Employee referral bonus

🎓 Internal Educational activities (Eleken Talks, Design Feedback, Lectures from the team members)

📚 Reading Club and corporate library

Interview Stages:

➡️ Interview with Talent Acquisition Specialist

➡️ Test Task (practical, short, and job-related) 

➡️ Interview with Head of Sales (dive deeper into your experience)

➡️ Reference Check

➡️ Offer

Want to learn more about our company or see our work?

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▶️ YouTube
🎨 Behance